Refund policy

Right of withdrawal
Consumers generally have a statutory right of withdrawal, which we will inform you about
You have the right to withdraw from this contract within fourteen days without giving any
reason. The cancellation period is fourteen days from the day on which you or a third party
named by you who is not the carrier took possession of the goods.
To exercise your withdrawal right, you can contact us,
Black Snail Patterns
Rotraut Kohlberger
Kreutererstrasse 56
A-4820 Bad Ischl
using a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw
from this contract. You can use the attached sample revocation form for this, but this is not
mandatory. To meet the cancellation deadline, it is sufficient for you to send the
communication regarding your exercise of the right of cancellation before the cancellation
period has expired.
Consequences of withdrawal
If you revoke this contract, we have paid you all payments that we have received from you,
including the delivery costs (except for the additional costs resulting from the fact that you
have chosen a different type of delivery than the cheapest standard delivery offered by us
have), immediately and at the latest within fourteen days from the day on which we
received the notification of your cancellation of this contract. For this repayment, we use the
same means of payment that you used in the original transaction, unless something else was
expressly agreed with you; under no circumstances will you be charged fees for this
We may refuse repayment until we have received the goods back or until you have provided
proof that you have returned the goods, whichever is earlier.
You must return the goods to us or hand them over to us immediately and in any case no
later than fourteen days from the day on which you inform us of the cancellation of this
contract. The deadline is met if you send back the goods before the period of fourteen days
has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other
than what is necessary to establish the nature, characteristics and functioning of the goods.
A right of withdrawal lapses in the case of a contract for the supply of digital content that is
not on a tangible medium if the trader has started to perform the contract after the
consumer has expressly consented to the trader starting to perform the contract before the

cooling-off period has expired and has confirmed his knowledge that he loses his right of
withdrawal through his consent at the beginning of the execution of the contract
Sample cancellation form
If you want to revoke the contract, please fill out this form and send it back.
To company:
Rotraut Kohlberger
Rotraut Kohlberger
Kreutererstrasse 56
A-4820 Bad Ischl
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the
following goods (*):
Ordered on (*)/received on (*)
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if notification is on paper)
(*) Delete where not applicable.

End of withdrawal